{"id":9967,"date":"2018-06-20T13:18:29","date_gmt":"2018-06-20T20:18:29","guid":{"rendered":"https:\/\/japanesegarden.org\/?page_id=9967"},"modified":"2023-02-06T09:13:26","modified_gmt":"2023-02-06T17:13:26","slug":"gift-shop-event-admission-ticket-faqs","status":"publish","type":"page","link":"https:\/\/japanesegarden.org\/gift-shop-event-admission-ticket-faqs\/","title":{"rendered":"Events & Admission Tickets FAQs"},"content":{"rendered":"

Below you’ll find Frequently Asked Questions specific to Events & Admissions Tickets.<\/strong><\/h2>\n

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Can I get a refund for my admission ticket?<\/h1>\n \n <\/div>\n\n
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Tickets are non-refundable. To request a ticket exchange, click\u00a0<\/span><\/span>here<\/span><\/span><\/a>. Tickets can only be exchanged up to 24 hours prior to the original date and time (no day-of exchanges).<\/span><\/span><\/p>\n\n <\/div>\n\n <\/span>\n \n\n View<\/span>\n <\/span>\n\n <\/a>\n\n <\/div>\n\n \n

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I am a student. How can I purchase a discounted event ticket?<\/h1>\n \n <\/div>\n\n
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Active students under 25 are eligible to purchase event tickets at a discounted rate for most events.
\nStudent tickets can only be purchased over the phone through the Events line at (503) 542 0280.
\nValid student ID must be shown at check-in to be admitted to event.<\/p>\n\n <\/div>\n\n <\/span>\n \n\n View<\/span>\n <\/span>\n\n <\/a>\n\n <\/div>\n\n \n

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I need to cancel my reservation to an event. Can I get a refund?<\/h1>\n \n <\/div>\n\n
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All event tickets are non-refundable.<\/p>\n\n <\/div>\n\n <\/span>\n \n\n View<\/span>\n <\/span>\n\n <\/a>\n\n <\/div>\n\n \n

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I am a Garden member. How do I get my discount on event tickets?<\/h1>\n \n <\/div>\n\n
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Members must first log in<\/a>\u00a0to receive member priced tickets. If you have never purchased an event ticket online, you will first need to create a Garden Gift Shop account using the same email address associated with your membership. For questions regarding your Garden Gift Shop account, please contact Membership at (503) 796 9180 or membership@japanesegarden.org.<\/p>\n\n <\/div>\n\n <\/span>\n \n\n View<\/span>\n <\/span>\n\n <\/a>\n\n <\/div>\n\n \n

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How do I find my event or admission ticket?<\/h1>\n \n <\/div>\n\n
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Your eTicket is provided as a PDF document with your Order Confirmation email. If you do not receive an Order Confirmation email within 15 minutes after your purchase, first check the spam or junk folder in your e-mail. Your eTicket must be printed and brought with you for admittance. If you have lost your eTicket(s) or would like to download your eTicket(s) again, please follow these steps:<\/p>\n