{"id":9951,"date":"2018-06-18T21:02:44","date_gmt":"2018-06-19T04:02:44","guid":{"rendered":"https:\/\/japanesegarden.org\/?page_id=9951"},"modified":"2022-12-23T14:18:56","modified_gmt":"2022-12-23T22:18:56","slug":"gift-shop-membership-faqs","status":"publish","type":"page","link":"https:\/\/japanesegarden.org\/gift-shop-membership-faqs\/","title":{"rendered":"Membership FAQs"},"content":{"rendered":"<p class=\"has-the-blue-bar\">Below you\u2019ll find Frequently Asked Questions specific to\u00a0<strong>Membership<\/strong>. If you&#8217;re looking for other Gift Shop FAQ topics, please click the relevant category below:<\/p>\n<ul>\n<li><a href=\"https:\/\/japanesegarden.org\/gift-shop-membership-faqs\/\">Membership<\/a><\/li>\n<li><a href=\"\/gift-shop-event-admission-ticket-faqs\/\">Events &amp; Admissions Tickets<\/a><\/li>\n<li><a href=\"https:\/\/japanesegarden.org\/gift-shop-faqs\/\">Gift Shop<\/a><\/li>\n<\/ul>\n<p>If you have any questions not answered below, please feel free to call or email us.<\/p>\n<h3>Gift Shop<\/h3>\n<p>503-223-5055 \/ <a target=\"_blank\" href=\"mailto:shop@japanesegarden.org\">shop@japanesegarden.org<\/a><\/p>\n<h3>Membership<\/h3>\n<p>503-796-9180 \/ <a target=\"_blank\" href=\"mailto:membership@japanesegarden.org\">membership@japanesegarden.org<\/a><\/p>\n<hr \/>\n\n  <div class=\"accordion-grid\">\n\n    \n      <div class=\"accordion-row\">\n\n        <div class=\"accordion-title\">\n\n          <h1 class=\"accordion-row-title\">I am a Garden member, how do I get my member price?<\/h1>\n          \n        <\/div>\n\n        <div class=\"accordion-open\">\n\n          \n        <\/div>\n\n        <div class=\"accordion-hidden\">\n\n          <p>In order to receive your member benefits, you need to create a Garden Gift Shop account and link it to your existing Garden membership. If you have already done so, you may\u00a0<a target=\"_blank\" href=\"https:\/\/store.japanesegarden.com\/SignIn.aspx\" target=\"_blank\" rel=\"noopener\">login<\/a>\u00a0to your Garden Gift Shop account and automatically receive your member benefits.<\/p>\n\n        <\/div>\n\n        <a href=\"#\" class=\"accordion-toggle accordion-row-1\"><span class=\"arrow\"><\/span>\n          <span class=\"toggle\">\n\n            <span class=\"toggle-word\" data-hide=\"Hide\" data-view=\"View\">View<\/span>\n          <\/span>\n\n        <\/a>\n\n      <\/div>\n\n    \n      <div class=\"accordion-row\">\n\n        <div class=\"accordion-title\">\n\n          <h1 class=\"accordion-row-title\">How do I link my Garden member number to my online account?<\/h1>\n          \n        <\/div>\n\n        <div class=\"accordion-open\">\n\n          \n        <\/div>\n\n        <div class=\"accordion-hidden\">\n\n          <p>To use your Garden membership online, please follow these steps to create your account:<\/p>\n<ul>\n<li>Visit\u00a0<a target=\"_blank\" href=\"https:\/\/store.japanesegarden.com\/SignIn.aspx\" target=\"_blank\" rel=\"noopener\">My Account\/Login<\/a><\/li>\n<li>Enter your email address on record<\/li>\n<li>Select &#8220;Create An Account&#8221;<\/li>\n<li>Enter the zip code associated with your membership<\/li>\n<li>Verify your email address and select a password to complete your account setup.<\/li>\n<\/ul>\n\n        <\/div>\n\n        <a href=\"#\" class=\"accordion-toggle accordion-row-2\"><span class=\"arrow\"><\/span>\n          <span class=\"toggle\">\n\n            <span class=\"toggle-word\" data-hide=\"Hide\" data-view=\"View\">View<\/span>\n          <\/span>\n\n        <\/a>\n\n      <\/div>\n\n    \n      <div class=\"accordion-row\">\n\n        <div class=\"accordion-title\">\n\n          <h1 class=\"accordion-row-title\">I had an active membership while the Garden was closed due to COVID-19.<\/h1>\n          \n        <\/div>\n\n        <div class=\"accordion-open\">\n\n          \n        <\/div>\n\n        <div class=\"accordion-hidden\">\n\n          <p>In appreciation of all your patience and understanding through this time, <u>we will extend memberships for two months<\/u>. Your support through your membership and your donations truly made a difference in sustaining our organization during this extraordinarily trying time. Of course, if you are able to donate those two months of membership back to the Garden, it would help continue to sustain us.<\/p>\n<p>For more information, email <a target=\"_blank\" href=\"mailto:membership@japanesegarden.org\">membership@japanesegarden.org.<\/a><\/p>\n\n        <\/div>\n\n        <a href=\"#\" class=\"accordion-toggle accordion-row-3\"><span class=\"arrow\"><\/span>\n          <span class=\"toggle\">\n\n            <span class=\"toggle-word\" data-hide=\"Hide\" data-view=\"View\">View<\/span>\n          <\/span>\n\n        <\/a>\n\n      <\/div>\n\n    \n      <div class=\"accordion-row\">\n\n        <div class=\"accordion-title\">\n\n          <h1 class=\"accordion-row-title\">I purchased a Cultural Workshop series prior to the COVID-19 Garden closure.<\/h1>\n          \n        <\/div>\n\n        <div class=\"accordion-open\">\n\n          \n        <\/div>\n\n        <div class=\"accordion-hidden\">\n\n          <p>If you had purchased tickets for <strong>Seasonal Textiles with Judilee Fitzhugh <\/strong>or<strong> Ikebana Study Course with Carolyn Alter<\/strong>, please find your options here:<\/p>\n<ul>\n<li>Receive a refund for the remaining value of the workshop fees, <strong>or<\/strong><\/li>\n<li>Donate the remainder of your sessions to help sustain the Garden,<strong> or<\/strong><\/li>\n<li>Continue with the newly configured sessions, likely involving virtual sessions or smaller in-person classes (date TBD)<\/li>\n<\/ul>\n\n        <\/div>\n\n        <a href=\"#\" class=\"accordion-toggle accordion-row-4\"><span class=\"arrow\"><\/span>\n          <span class=\"toggle\">\n\n            <span class=\"toggle-word\" data-hide=\"Hide\" data-view=\"View\">View<\/span>\n          <\/span>\n\n        <\/a>\n\n      <\/div>\n\n    \n      <div class=\"accordion-row\">\n\n        <div class=\"accordion-title\">\n\n          <h1 class=\"accordion-row-title\">My email address was not recognized on the sign in page, but I am a member.<\/h1>\n          \n        <\/div>\n\n        <div class=\"accordion-open\">\n\n          \n        <\/div>\n\n        <div class=\"accordion-hidden\">\n\n          <p>The email entered may not match our records. Please contact us at\u00a0<a target=\"_blank\" href=\"mailto:membership@japanesegarden.org\">membership@japanesegarden.org<\/a> or <a target=\"_blank\" href=\"mailto:shop@japanesegarden.org\">shop@japanesegarden.org<\/a> or follow these steps to create your account:<\/p>\n<ul>\n<li>Visit\u00a0<a target=\"_blank\" href=\"https:\/\/store.japanesegarden.com\/SignIn.aspx\" target=\"_blank\" rel=\"noopener\">My Account\/Login<\/a><\/li>\n<li>Enter your email address<\/li>\n<li>Select \u201cCreate An Account\u201d<\/li>\n<li>Enter your name and confirm your email address<\/li>\n<li>Enter your <strong>member number<\/strong>\u00a0(this is found on the back of your membership card)<\/li>\n<li>Designate a password and select \u201cCreate Account\u201d to complete your account setup<\/li>\n<\/ul>\n\n        <\/div>\n\n        <a href=\"#\" class=\"accordion-toggle accordion-row-5\"><span class=\"arrow\"><\/span>\n          <span class=\"toggle\">\n\n            <span class=\"toggle-word\" data-hide=\"Hide\" data-view=\"View\">View<\/span>\n          <\/span>\n\n        <\/a>\n\n      <\/div>\n\n    \n      <div class=\"accordion-row\">\n\n        <div class=\"accordion-title\">\n\n          <h1 class=\"accordion-row-title\">I am unable to link my Garden member number, but have already created an account.<\/h1>\n          \n        <\/div>\n\n        <div class=\"accordion-open\">\n\n          \n        <\/div>\n\n        <div class=\"accordion-hidden\">\n\n          <p>If you have created a Garden Gift Shop account but forgot to link your member number or simply experienced difficulty linking your Garden member number, please contact us at <a target=\"_blank\" href=\"mailto:membership@japanesegarden.org\">membership@japanesegarden.org<\/a>\u00a0or<a target=\"_blank\" href=\"mailto:shop@japanesegarden.org\"> shop@japanesegarden.org<\/a><\/p>\n\n        <\/div>\n\n        <a href=\"#\" class=\"accordion-toggle accordion-row-6\"><span class=\"arrow\"><\/span>\n          <span class=\"toggle\">\n\n            <span class=\"toggle-word\" data-hide=\"Hide\" data-view=\"View\">View<\/span>\n          <\/span>\n\n        <\/a>\n\n      <\/div>\n\n    \n      <div class=\"accordion-row\">\n\n        <div class=\"accordion-title\">\n\n          <h1 class=\"accordion-row-title\">How do I find my membership number?<\/h1>\n          \n        <\/div>\n\n        <div class=\"accordion-open\">\n\n          \n        <\/div>\n\n        <div class=\"accordion-hidden\">\n\n          <p>Your member number is located on the back of your membership card. If you do not have this available, please contact us at\u00a0<a target=\"_blank\" href=\"mailto:membership@japanesegarden.org\">membership@japanesegarden.org<\/a> or\u00a0<a target=\"_blank\" href=\"mailto:shop@japanesegarden.org\">shop@japanesegarden.org<\/a><\/p>\n\n        <\/div>\n\n        <a href=\"#\" class=\"accordion-toggle accordion-row-7\"><span class=\"arrow\"><\/span>\n          <span class=\"toggle\">\n\n            <span class=\"toggle-word\" data-hide=\"Hide\" data-view=\"View\">View<\/span>\n          <\/span>\n\n        <\/a>\n\n      <\/div>\n\n    \n      <div class=\"accordion-row\">\n\n        <div class=\"accordion-title\">\n\n          <h1 class=\"accordion-row-title\">How long does it take to receive my membership packet?<\/h1>\n          \n        <\/div>\n\n        <div class=\"accordion-open\">\n\n          \n        <\/div>\n\n        <div class=\"accordion-hidden\">\n\n          <p>You should receive your membership materials 3-4 weeks after you place your order. However, your membership is active as soon as you purchase it. Take advantage of your member benefits online by <a target=\"_blank\" href=\"https:\/\/store.japanesegarden.com\/SignIn.aspx\" target=\"_blank\" rel=\"noopener\">logging in<\/a>\u00a0or at the Garden Gift Shop with a sales receipt or valid ID.<\/p>\n\n        <\/div>\n\n        <a href=\"#\" class=\"accordion-toggle accordion-row-8\"><span class=\"arrow\"><\/span>\n          <span class=\"toggle\">\n\n            <span class=\"toggle-word\" data-hide=\"Hide\" data-view=\"View\">View<\/span>\n          <\/span>\n\n        <\/a>\n\n      <\/div>\n\n    \n      <div class=\"accordion-row\">\n\n        <div class=\"accordion-title\">\n\n          <h1 class=\"accordion-row-title\">What online promotions are available to me as a Member?<\/h1>\n          \n        <\/div>\n\n        <div class=\"accordion-open\">\n\n          \n        <\/div>\n\n        <div class=\"accordion-hidden\">\n\n          <p>Garden members always receive a discount on store products, general admission tickets, and event tickets unless otherwise noted. When logged in as a member, the prices displayed on products and tickets are displayed with your Member Discount included.<\/p>\n<p>When active, additional promotional information will be listed here.<\/p>\n<p>If you have any questions about our Member benefits or promotions, please contact our Gift Shop at <a target=\"_blank\" href=\"mailto:shop@japanesegarden.org\">shop@japanesegarden.org<\/a>\u00a0or 503-223-5055.<\/p>\n\n        <\/div>\n\n        <a href=\"#\" class=\"accordion-toggle accordion-row-9\"><span class=\"arrow\"><\/span>\n          <span class=\"toggle\">\n\n            <span class=\"toggle-word\" data-hide=\"Hide\" data-view=\"View\">View<\/span>\n          <\/span>\n\n        <\/a>\n\n      <\/div>\n\n    \n  <\/div>\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>Below you\u2019ll find Frequently Asked Questions specific to\u00a0Membership. If you&#8217;re looking for other Gift Shop FAQ topics, please click the relevant category below: Membership Events &amp; Admissions Tickets Gift Shop If you have any questions not answered below, please feel free to call or email us. Gift Shop 503-223-5055 \/ shop@japanesegarden.org Membership 503-796-9180 \/ membership@japanesegarden.org<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9951","page","type-page","status-publish","hentry","the-blue-bar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Membership FAQs &#8211; Portland Japanese Garden<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/japanesegarden.org\/gift-shop-membership-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Membership FAQs &#8211; Portland Japanese Garden\" \/>\n<meta property=\"og:description\" content=\"Below you\u2019ll find Frequently Asked Questions specific to\u00a0Membership. 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